Frequently Asked Questions

What is Archival Ink?
Archival ink is a specialist ink created to provide resistance to discolouration caused by light, heat and moisture so your print is able to endure for much longer than ordinary consumer inks.

What is Archival Paper?
Like Archival Ink, Archival Paper is a specialist product created to provide resistance to discolouration caused by the environment. It's composition helps the paper and the ink to remain stable so you can enjoy your artwork for many years or generations to come.

The Gallery says all items are in stock, does this mean you keep the prints in storage?
We say all items are in stock because we prints each order as it comes in, we then carefully inspect the printed item before posting to you.

How can I pay for my print?
We use Paypal to receive payments and you can either pay with Paypal or use your Debit/Credit card to make the payment through them. By using Paypal in this way we don't store any of your payment details on our website.

How will my purchase be delivered, how long will it take?
We use the Royal Mail service from the UK using "standard" or "signed for" deliveries. We will try to print your product on the day it is ordered and post to you within a day or two, you should receive it within 7 days if you're in the UK. If you're outside the UK please allow up to 28 days before contacting us. If you choose for your purchase to be tracked we will include tracking information in an email to you.

What do I do if I have a complaint?
We hope you will be completely satisfied with your purchase but if you do have a complaint or query please contact me, Susan Harper, contact details are on my website.

Have a question?

Susan Harper Artist

tel: 07879 438947
Copyright © Susan Harper, Susan Harper Artist, Susan Harper Arts
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram